To allow ample time for all patients and scheduled surgical procedures, we operate mainly by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
We have made special days & times available to accept walk-ins, and do our best to accommodate walk-ins beyond these days/times whenever possible. However, we want to be sure we can dedicate the time needed for the care that our patients and clients deserve. For this reason, there may be times when we will not be able to accommodate walk-ins and therefore strongly recommend that clients schedule appointments whenever possible.
For those who may have a 'challenging' work schedule, we also offer "admittance exams" in which your pet may be dropped off with us and cared for before the end of the day. Please call to inquire about this service.
Patient Arrival Policy
For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Please do your best to arrive on time. If you do happen to be late for an appointment, we will do our best to accommodate you. Keep in mind that it may be necessary to reschedule your pet's appointment if there are time constraints. We want to make sure our doctors can give your pet the undivided attention and thorough examination that you deserve!
For your convenience, admittance exams are available. An admittance exam means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually, we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis, discuss treatment plans, and/or give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
We require full payment at the time that services are rendered. Once your pet has been examined by our doctors, we will be happy to work up an estimate prior to any procedure being performed so there are no "surprises" at discharge. For your convenience, we accept cash, Visa, MasterCard, Discover, and American Express. We do not offer in-hospital payment plans, but do offer and accept Care Credit.
CareCredit puts the decision in your hands. Surprised by an expensive surgery? Need help with your pet's everyday checkups? With low minimum monthly payment options, you can give your pet the veterinarian's recommended treatment without worrying how to pay for it. CareCredit can be used for all of your pet's medical needs, over and over. Whether it's a teeth cleaning or major surgery, you can rest assured that your pet will receive the quality care that he needs.
We understand the hardships many of you may be facing. Many of you may be experiencing changes in life that have caused a reduction in income as well as steep increases in expenses, and we've worried that this may cause some of you to put off needed pet healthcare. Now is not the time to forego preventative healthcare for your pets. Statistics show that regular physical exams and vaccines go a long way in preventing disease and in detecting diseases early on, when they're manageable and ultimately more inexpensive to treat.
We urge you, even in light of economic challenges, to continue to maintain your four-legged family members' health and bring them in for regular physical exams and vaccines. Knowing our clients the way we do, we know your pets' health is of utmost importance. You care... and so do we.
We sincerely hope that you may look into pet health insurance as well, so that you can say yes to life saving veterinary recommendations when that unexpected emergency visit comes around, and that your pet may heal and get back home to you.
We wish you and your four-legged companions all the best. We are here for you!
Livermore Family Pet Hospital is excited to offer a free, no obligation, first month of coverage through Trupanion after a healthy exam! To take advantage of the same day coverage offer, you must sign up at the time of the examination, or within 24 hours from that point. We are also a Trupanion Direct Pay hospital, so if you already have Trupanion, your pets' eligible portion of services are covered at the time you pay.